FAQ - Frequently Asked Questions | Lacoste Online Boutique
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FREQUENTLY ASKED QUESTIONS

Why should I create an account?

The benefits of creating an account with the Lacoste Online Shop are as follows:

  1. - Save your personal information for quick and easy ordering
  2. - Retain your order history
  3. - Receive special offers from the lacoste online shop, whenever applicable.

What use will be made of my personal details?

Respect for your privacy is of the utmost importance. As a Lacoste Online Shop customer, you can make your purchases with confidence. We do not require your personal information except in the following situations:

  1. - Placing an order
  2. - Subscribing to the newsletter
  3. - Creating an account

The information you give us about yourself or your interests will only be used to offer you the very best service possible and to adapt our offers to your requirements.

What should I do if I do not wish to receive the newsletter?

You will only receive our newsletter if you subscribe to it via the Lacoste Online Shop website.

If you no longer wish to receive our newsletter, please use the unsubscribe link to be found at the bottom of the newsletter. This does not affect your account.

HOW DO I MONITOR THE PROGRESS OF MY ORDER?

IF YOU HAVE PLACED YOUR ORDER WHILST LOGGED IN TO YOUR ACCOUNT YOU WILL FIND YOUR ORDER IN "MY ACCOUNT". THE STATUS OF YOUR ORDER WILL REFLECT AGAINST EACH ORDER.THE POSSIBLE PROGRESS STATUSES FOR YOUR ORDER ARE AS FOLLOWS:

  1. - PROCESSING (YOUR ORDER HAS BEEN CONFIRMED AND IS CURRENTLY BEING PROCESSED IN OUR WAREHOUSE)
  2. - SHIPPED (YOUR ORDER HAS BEEN PROCESSED AND DISPATCHED – YOU CAN TRACK ITS PROGRESS USING THE TRACKING NUMBER)
  3. - DELIVERED (THE ORDER HAS BEEN DELIVERED TO YOUR DESIGNATED ADDRESS)

HOW TO ORDER THE RIGHT SIZE?

PLEASE CHECK THE SIZE GUIDE AVAILABLE ON EACH PRODUCT PAGE TO FIND THE PERFECT SIZE FOR YOU.

IS THERE A MINIMUM ORDER VALUE?

THERE IS NO MINIMUM ORDER VALUE ON THE LACOSTE ONLINE SHOP.

HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

AFTER PLACING YOUR ORDER, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL, CONFIRMING THE DETAILS OF YOUR ORDER. YOU CAN ALSO CHECK THE STATUS OF YOUR ORDER IN THE MY ACCOUNT SECTION BY LOGGING IN ON THE LACOSTE ONLINE SHOP

CAN I CANCEL MY ORDER?

YOU CAN CANCEL YOUR ORDER ANYTIME BEFORE IT HAS BEEN DISPATCHED FROM OUR WAREHOUSE. YOU WILL BE SENT AN EMAIL WITH SHIPPING DETAILS WHEN THE ORDER IS DISPATCHED.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN CONFIRMED?

IT IS NOT POSSIBLE TO MAKE CHANGES TO THE ORDER ONCE IT HAS BEEN CONFIRMED.

CAN I PLACE AN ORDER BY E-MAIL, POST OR FAX?

WE ONLY PROCESS ORDERS PLACED VIA THE LACOSTE ONLINE SHOP. WE WELCOME YOU TO VISIT YOUR NEAREST LACOSTE BOUTIQUE FOR A PERSONALISED SHOPPING EXPERIENCE AND PURCHASE ANY PRODUCT OF YOUR CHOICE.

Payment

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How can I pay for my order?

THE FOLLOWING METHODS OF PAYMENT ARE AVAILABLE AT THE LACOSTE ONLINE SHOP:

  1. 1. CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS)
  2. 2. DEBIT CARD (VISA, MASTERCARD, MAESTRO, CITI)
  3. 3. INTERNET BANKING (SELECT BANKS)
  4. 4. SELECT ONLINE WALLET ACCOUNTS

DO YOU ACCEPT CASH ON DELIVERY (COD)?

WE DO NOT ACCEPT CASH ON DELIVERY FOR PURCHASE MADE ON THE LACOSTE INDIA ONLINE STORE.

HOW CAN I BE SURE MY PAYMENT DETAILS ARE SECURE?

THE SECURITY OF YOUR DATA IS VERY IMPORTANT TO US. AS A LACOSTE ONLINE SHOP CUSTOMER, YOU CAN MAKE YOUR PURCHASES WITH CONFIDENCE. GENERALLY YOU CAN VISIT OUR WEBSITE WITHOUT LEAVING PERSONAL DATA. HOWEVER IN THE FOLLOWING SITUATIONS WE NEED YOUR DETAILS:

  • - WHEN PLACING AN ORDER
  • - FOR A SUBSCRIPTION TO THE NEWSLETTER
  • - WHEN REGISTERING WITH THE LACOSTE ONLINE SHOP
  • ALL PERSONAL DATA IS ENCRYPTED BEFORE LEAVING YOUR PC AND BEING TRANSMITTED OVER THE INTERNET. TO DO THIS, LACOSTE USES THE RECOGNISED SECURE TRANSMISSION " "SECURE SOCKET LAYER" (SSL).SSL IS THE STANDARD METHOD THAT WEBSITES USE TO PROTECT VISITORS' INFORMATION BY CODING OR "ENCRYPTING" EVERYTHING FROM CREDIT CARD TRANSACTIONS TO ENROLLMENT DATA. THE ENCRYPTED INFORMATION CONCERNING YOUR ORDER, YOUR NAME, ADDRESS, CREDIT CARD OR YOUR BANK DETAILS CANNOT BE READ BY OTHER PEOPLE.

    AS WE WORK WITH DIFFERENT FRAMES, IT IS POSSIBLE THAT YOU WILL NOT BE ABLE TO RECOGNISE THE ENCRYPTION DIRECTLY OR THAT YOUR BROWSER WILL NOT ALWAYS INFORM YOU WITH A MESSAGE SHOWING THE LINK WITH AN SSL SERVER. HOWEVER, YOU CAN SEE THE PROTECTED TRANSMISSION OF YOUR DATA (HTTPS MODE) WHEN, IN THE CHECKOUT SECTION, YOU PRESS THE RIGHT-HAND BUTTON OF THE MOUSE AND SELECT THE FUNCTION, "DISPLAY THE SOURCE TEXT".

    TO PREVENT UNAUTHORIZED ACCESS TO YOUR ACCOUNT AND TO ENSURE YOUR PERSONAL DATA REMAINS SECURE, PLEASE DO NOT SHARE WITH ANYONE YOUR LOGIN OR PASSWORD DETAILS.

Delivery & Returns

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What are the delivery options?

ALL ORDERS PLACED THROUGH THE LACOSTE ONLINE STORE ARE DELIVERED WITH THE HELP OF RELIABLE COURIER PARTNERS ACROSS THE COUNTRY.

Can my order be delivered to an address of my choice?

WE CAN DELIVER YOUR ORDER TO THE ADDRESS OF YOUR CHOICE. PLEASE SPECIFY THE DELIVERY ADDRESS WHEN YOU PLACE YOUR ORDER. UNLESS AN ALTERNATIVE ADDRESS IS PROVIDED DELIVERY WILL BE MADE TO THE BILLING ADDRESS.

Where do you deliver?

ORDERS PLACED WITH THE LACOSTE ONLINE SHOP, MAY BE DELIVERED TO INDIA ONLY. WE DELIVER TO MOST OF THE PIN CODES IN INDIA HOWEVER, WE MAY NOT BE ABLE TO SERVICE SOME PIN CODES DUE TO UNAVAILIBILTY OF A RELIABLE COURIER PARTNER IN THAT AREA OR OTHER GOVERNMENT RESTRICTIONS. YOU CAN CHECK WHETHER WE CAN DELIVER TO YOUR AREA BY CHECKING THE SERVICABILITY OF YOUR PIN CODE ON THE PRODUCT DETAILS PAGE.

How much does delivery cost?

WE CURRENTLY OFFER FREE DELIVERY ACROSS INDIA FOR ALL ORDERS. WE MAY ALSO OFFER SAME DAY DELIVERY IN NATIONAL CAPITAL REGION WITH EXPRESS DELIVERY CHARGES, AS MENTIONED IN THE OPTIONS GIVEN, AT THE TIME OF ORDER PROCESSING AND MAKING PAYMENTS.

How long does delivery take?

WE NORMALLY DISPATCH AN ORDER WITHIN 2 WORKING DAYS FROM THE ORDER DATE WHICH GETS NORMALLY DELIVERED WITHIN 3-7 WORKING DAYS OR EARLIER FROM THE DISPATCH DATE. HOWEVER THE DELIVERY TIME MAY DEPEND UPON THE DESTINATION TO WHICH YOU WANT THE ORDER SHIPPED TO.

How do I know if my order has been dispatched?

WHEN YOUR ORDER HAS BEEN DISPATCHED YOU WILL RECEIVE A CONFIRMATION E-MAIL. THIS E-MAIL WILL CONTAIN THE TRACKING NUMBER WHICH WILL ENABLE YOU TO TRACK THE PROGRESS OF THE DELIVERY OF YOUR ORDER.

How do I return a product purchased in the Lacoste Online Shop?

YOU HAVE THE RIGHT TO CANCEL YOUR PURCHASE AND RETURN ANY PURCHASED PRODUCTS (OTHER THAN SUNGLASSES, SOCKS, BELTS, PERFUMES, NECK TIES, SWIMWEAR, INNERWEAR, WALLETS, WATCHES AND OTHER ACCESSORIES). THIS RIGHT LASTS UNTIL FIFTEEN (15) DAYS FROM THE DAY ON WHICH YOU (OR A PERSON INDICATED BY YOU) ACQUIRES PHYSICAL POSSESSION OF THE PRODUCTS. PLEASE NOTE THAT IT IS NOT POSSIBLE TO RETURN OR EXCHANGE PURCHASES MADE ONLINE IN OUR BOUTIQUES OR RETURN OR EXCHANGE PRODUCTS PURCHASED IN OUR BOUTIQUES ON THE ONLINE STORE. WE INVITE YOU TO REUSE THE PACKAGING YOUR ORDER WAS SHIPPED IN TO PROCEED WITH THE RETURN. PLEASE RETURN YOUR ARTICLES IN MINT CONDITION, WITHOUT THEM BEING WORN OR WASHED. THE SOLE OF THE SHOES HAS TO BE CLEAN AND INTACT AND ALL OF THE PACKAGING (PLASTIC, BOXES), ACCESSORIES, USER MANUAL AND PRODUCT LABELS HAVE TO BE RETURNED. YOU CAN RAISE A RETURN REQUEST BY LOGGING INTO YOUR ACCOUNT AND SELECTING THE ORDER YOU WANT TO RETURN AND SPECIFYING THE REASON FOR RETURN. OUR COURIER PARTNER WILL GET IN TOUCH WITH YOU TO ARRANGE FOR A PICKUP OF THE ORDER.

Is it possible to return a product that has not been ordered from the Lacoste Online Shop?

WE ONLY ACCEPT PRODUCTS THAT HAVE BEEN PURCHASED FROM THE LACOSTE ONLINE SHOP.

Is it possible to return a product to a Lacoste boutique or a department store?

IT IS NOT POSSIBLE TO RETURN PRODUCTS PURCHASED FROM THE LACOSTE ONLINE SHOP TO A LACOSTE BOUTIQUE OR A DEPARTMENT STORE. PLEASE FOLLOW THE "HOW DO I RETURN A PRODUCT PURCHASED IN THE LACOSTE ONLINE SHOP?" INSTRUCTIONS.

How long do I have to return a product?

YOU HAVE THE RIGHT TO CANCEL YOUR PURCHASE AND RETURN ANY PURCHASED PRODUCTS (OTHER THAN SUNGLASSES, SOCKS, BELTS, PERFUMES, NECK TIES, SWIMWEAR, INNERWEAR, WALLETS, WATCHES AND OTHER ACCESSORIES). THIS RIGHT LASTS UNTIL FIFTEEN (15) DAYS FROM THE DAY ON WHICH YOU (OR A PERSON INDICATED BY YOU) ACQUIRES PHYSICAL POSSESSION OF THE PRODUCTS.

How much does it cost to return a product?

All returns are currently free of charge.

How will I be credited after the product is returned?

WHEN A PRODUCT IS RETURNED TO US AND IS IN ACCORDANCE WITH OUR RETURN POLICY, WE PROCESS THE REFUND DIRECTLY THROUGH THE PAYMENT METHOD USED FOR PLACING THE ORDER.

How long will it take to be credited after returning a product?

IT NORMALLY TAKES UPTO 15 WORKING DAYS FROM THE DAY WE RECEIVE THE PRODUCT FOR THE REFUND TO BE CREDITED TO YOUR ACCOUNT.

Is it possible to exchange a product?

IT IS NOT POSSIBLE TO EXCHANGE A PRODUCT. PLEASE RETURN THE PRODUCT CONCERNED, IN ACCORDANCE WITH OUR RETURN POLICY, AND PLACE A NEW ORDER. SEE 'HOW DO I RETURN A PRODUCT PURCHASED IN THE LACOSTE ONLINE SHOP?' TO KNOW ABOUT HOW TO RETURN A PRODUCT.

WHAT IF I NOTICE A MANUFACTURING DEFECT IN THE PRODUCT AFTER 15 DAYS OF PURCHASE?

IN AN UNLIKELY EVENT OF A MANUFACTURING DEFECT, THE DEFECT SHOULD BE BROUGHT TO OUR NOTICE WITHIN 3 MONTHS FROM THE DATE OF PURCHASE FOR ANY FURTHER ACTION BY THE COMPANY, WHICH INCLUDES AN INTERNAL INQUIRY BY THE COMPANY ON THE NATURE OF DEFECT. THE VALUE OF THE DEFECTIVE MERCHANDISE, IF SO DETERMINED BY THE COMPANY, WILL BE REFUNDED TO THE PAYMENT SOURCE USED FOR PLACING THE ORDER. NO RETURN WILL BE ENTERTAINED IF PRODUCT CARE INSTRUCTIONS ARE NOT FOLLOWED

PLEASE CONTACT OUR CUSTOMER SERVICE AT +91 120 4242690 OR EMAIL US AT icare@lacoste.in TO REPORT THE MANUFACTURING DEFECT AND WE WILL ARRANGE FOR THAT PRODUCT TO BE PICKED UP FROM YOUR ADDRESS AND BROUGHT TO OUR QUALITY ASSURANCE DEPARTMENT TO REVIEW THE NATURE OF DEFECT.

Use of the Lacoste Website

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What are the technical settings required to use the Lacoste Online Shop?

  1. - BROWSER SOFTWARE SETTINGS: TO ENSURE THE CORRECT DISPLAY AND OPTIMUM OPERATION OF THE LACOSTE ONLINE SHOP, YOU MUST HAVE INTERNET EXPLORER (VERSION 6 AND ABOVE) OR MOZILLA/FIREFOX (VERSION 1.5 AND ABOVE). FOR OPTIMUM DISPLAY YOU WILL NEED TO ACTIVATE JAVA AND JAVA SCRIPT. TO ENABLE YOU TO PLACE PRODUCTS IN YOUR BASKET YOU WILL ALSO NEED TO ACTIVATE THE "ALLOW COOKIES" FUNCTION (LOCATED IN TOOLS / INTERNET OPTIONS / PRIVACY IF YOU USE INTERNET EXPLORER 6.0 FOR WINDOWS).
  2. - SCREEN DEFINITION: TO SEE THE LACOSTE ONLINE SHOP CORRECTLY, YOU MUST ADJUST YOUR SCREEN TO A DEFINITION EQUAL TO OR GREATER THAN 1024 X 768 PIXELS.

How do I contact the Lacoste Online Shop?

FOR QUESTIONS RELATING TO THE LACOSTE ONLINE SHOP AND ORDERS PLACED THROUGH IT, OUR CUSTOMER SERVICE IS HERE TO ASSIST YOU MONDAY THROUGH FRIDAY FROM 9:30 A.M TO 5:30 P.M YOU CAN CONTACT US:

    :
  1. - By e-mail: icare@lacoste.in
  2. - By phone: +91 120 4242690